Thank you for your interest in making a purchase on www.hormelhealthlabs.com (our “Site”). These Terms of Sale (“Terms of Sale”) govern your purchases on our Site.
We do not sell products through our Site to persons under the age of 18. If you are under the age of 18, you should ask an adult to make the purchase for you.
Every order that you place on our Site will be subject to acceptance in accordance with these Terms of Sale. The final details of your order will be listed at the end of the checkout process. Following completion of the checkout process, we will send you an email confirming receipt of your order, detailing the products you have ordered with an order number, and setting forth the shipping address and delivery method for your order. This email is not an order acceptance from us, and your order will not be completed and accepted until we notify you that it has been shipped. Please inform us immediately if there are any errors in your order.
Once we have processed your order, we will send you an email confirming that your order has been shipped (the “Shipping Notification”). You should save the Shipping Notification for your own records. The Shipping Notification will be deemed to be completion of your purchase contract. Any products on the same order which we have not confirmed in the Shipping Notification will not form part of that contract. Completion of the contract will also not take place where we have notified you that we cannot accept your order.
We reserve the right to cancel any order and/or prevent access to the Site at any time, with or without cause.
We do not accept orders for delivery outside the US. We also do not ship to the following locations:
- International destinations if food items
- Addresses other than the billing address of the credit card holder
We accept Visa, MasterCard, American Express and Discover. At this time, we cannot accept cash, CODs, checks or money orders.
We will take payment from your credit card when we ship your order. If we are unable to supply the product that you have ordered, we will contact you and your credit card will not be charged if the order has not shipped.
All prices are in US Dollars. Prices shall be those published on this Site at the time you submit your order. The total price stated on the order form you submit shall be the total amount payable by you for the product including all taxes, handling and shipping charges.
We are very careful, but sometimes errors occur. All errors are subject to our correction. We reserve the right to change prices and specifications without notice. The price that you pay for any product on our Site will be the price that is displayed on the Site at the final page in the checkout process. Placing an item in your shopping cart does not reserve the price shown at that time. We cannot confirm the price of a product until you have placed the order and reached the ‘confirmed purchase’ stage. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of our products may change from time to time.
Orders can be cancelled if one of the following criteria was met:
- The customer calls and asks to cancel an order within 6 hours of placing the order. A $20 cancellation fee will apply.
- All items on the order are currently unavailable for shipment.
- Your order does not comply with these Terms of Sale.
In the event that your order is cancelled due to one of the reasons listed above, the credit card used to process the order will be used for the refund.
As these products are dated food items all sales are final and we are unable to accept returns.
In the unlikely event that a product arrives damaged please contact us within 7 days of delivery for replacement. To make sure that you are satisfied with the product you receive please inspect the contents as soon as your order arrives.
Hormel Health Labs is not responsible for damage or loss as a result of shipments being returned to the warehouse location or being undeliverable as a result of incorrect address information provided, a package refused by recipient, or for inability of a recipient to receive the package on the day it is scheduled to be delivered. Frozen item concerns need to be addressed with Foodservicedirect.com directly. If your order is returned to us because of an incorrect address provided by you or if the delivery is refused by you, because of its perishability, we must dispose of the contents and you will not be refunded. Products are guaranteed to have 30 days shelf life. Refunds for damaged goods can only be credited to the originating credit card within 30 days.
For more information, please contact our Customer Service department at 888-617-3482 between 8:00am – 5:00pm CT Monday – Friday.
*We are not responsible for lost or damaged items being returned to us. Credit can only be given if merchandise is received.
SHIPPING POLICIES AND DELIVERY
Shipping and handling charges listed on our Site apply to the contiguous United States only. We reserve the right to limit quantities and/or charge actual shipping charges on bulk orders. We do not currently offer shipping to foreign countries.
We will deliver to the address specified in the order form. Any delivery or shipment dates we provide are best estimates only and we shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given.
Orders are processed pending availability and credit verification. From the time your order is placed to the time it leaves our warehouse can take between 1-3 business days. You will receive an e-mail once your shipment has left our fulfillment center. Please allow up to 7-14 business days for delivery of merchandise (Monday through Friday, not including holidays).
If you want to track your shipment, just access the tracking link we sent you by e-mail.
Free shipping applies to all orders including sample packs.
These Terms of Sale are personal to you and you may not assign or otherwise transfer any right or obligation under these Terms of Sale except as permitted herein. We reserve the right to transfer, assign, license or subcontract all or any of our rights or obligations under these Terms of Sale or any related contract to any third party.
We will not have any liability to you or be deemed to be in breach of these Terms of Sale from any circumstances which are beyond our reasonable control (including a delay in delivery caused by force majeure).”Force majeure” includes, without limitation, circumstances directly or indirectly resulting from acts of God; acts of the public enemy; strikes; lockouts; epidemic and riots; power failure; fire; earthquake; water shortage or adverse weather conditions; or other causes beyond the control of the Parties.
We reserve the right to make changes to these Terms of Sale at any time. You will be subject to the Terms of Sale in force at the time you place your order with us, unless any change to these Terms of Sale is required to be made by law (in which case it will apply to any orders previously placed by you).
If you have any questions about these Terms of Sale or any other matter, please contact our Customer Service Department at 1-800-866-7757, Monday through Friday, 8:00am – 5:00pm EST (excluding holidays)